Refund policy

Four Paws Play Centre

Cancellation & Refund Policy

We understand that plans can change. Our cancellation policy is designed to be fair to our customers while allowing us to manage our limited session spaces.

1. Standard Sessions

For our 45-Minute Soft Play, 45-Minute Outdoor Area and 45-Minute Full Experience bookings:

More than 24 hours before your booking

  • You may cancel or request to move your booking.

  • Where applicable, we will provide a refund or booking credit in accordance with your booking terms.

Less than 24 hours before your booking

  • Cancellations may be non-refundable because we may be unable to offer the space to another customer.

  • At our discretion, we may offer a booking credit or alternative session where circumstances allow.

Failure to attend

  • If you do not attend your booked session and have not contacted us beforehand, the booking will normally be treated as a no-show and will not be refundable.

2. Party Bookings

Party bookings require additional preparation and may involve reserving facilities specifically for your group.

More than 7 days before the party

  • You may cancel your booking and request a refund, subject to any costs already reasonably incurred by Four Paws Play Centre.

7 days or less before the party

  • The booking may be non-refundable because we may have committed staff, facilities, food, decorations or other resources specifically for your party.

Where possible, we may offer an alternative date instead of cancellation.

3. Changing Your Booking

If you need to change the date or time of your booking, please contact us as soon as possible.

We will do our best to accommodate changes, subject to availability.

A booking may only be moved once, unless otherwise agreed by Four Paws Play Centre.

4. Dogs in Season or Illness

If your female dog comes into season before your booking, please contact us as soon as possible.

Dogs that are in season or showing signs of contagious illness are not permitted to use our facilities.

Where reasonable notice is provided, we may offer a booking transfer or credit rather than requiring you to lose your booking.

5. Cancellation by Four Paws Play Centre

Occasionally, we may need to cancel or change a session due to circumstances such as:

  • Severe weather.

  • Equipment failure.

  • Health and safety concerns.

  • Emergency maintenance.

  • Illness or staff availability.

  • Circumstances outside our reasonable control.

If we cancel your booking, we will contact you as soon as reasonably possible and offer an appropriate alternative, which may include moving your booking to another date or providing a refund where applicable.

6. Refunds

Where a refund is agreed, it will normally be returned using the original payment method.

Please allow reasonable processing time for refunds to appear in your account.

7. Exceptional Circumstances

We understand that genuine emergencies and unexpected circumstances can happen.

If you are unable to attend because of exceptional circumstances, please contact us as soon as possible. We will consider each situation individually and may offer a transfer, credit or refund where appropriate.

8. Important Information

Cancellation requests must be made directly to Four Paws Play Centre through our approved contact method.

Simply not attending a session does not constitute a cancellation.

By making a booking, you confirm that you have read and accepted this Cancellation & Refund Policy.

Four Paws Play Centre reserves the right to review individual circumstances at its discretion, while complying with applicable consumer rights.

Last updated: 20/09/2026

Contact: fourpawsdogplaycentre@gmail.com